Real Estate Payment Memos

The memo facility within ScotiaConnect enables you to communicate with the Bank’s Payments Department regarding your real estate payments.

To send a memo:

1. From the Payables menu select Real Estate Payments >> Send a Memo.

2. Select the Type of Memo from the drop down list. The available options are:

a) Query – used to request information/clarification related to a previous transaction.

b) Recall – this option is only available for customers using the ScotiaConnect Wire Payments service and can only be used to request the recall of a transaction that was not sent to complete or close a transaction in real estate.

Note: This option cannot be used to request the recall of a real estate payment. All real estate payments are final when credited to the account of Teranet Enterprises Inc.

c) Free Form – used to send information for which another message type is not applicable.

3. If the type of memo is Query, a Payment ICN number must be entered.

4. Click on the Continue button to access the next page.

5. If the type of memo is Query, you must select a Query Reason from the drop-down list.

If the type of memo is Free Form input the investigation case number, if applicable.

6. You can enter message text in the optional Message field.

7. Click on the Send button.

You will receive the following message: “The memo has been successfully created”.

8. Press OK. The Memo Summary screen will be displayed.

Memo Summary

The Memo Summary screen displays all outgoing memos that you have sent to the Bank’s Payments Department, as well as incoming memos received from the Bank.

You can select the information to be displayed on the Memo Summary screen.

1. Select the Type of Memo from the drop down list.

2. Select a date or range of dates

3. Click on the View button. The selected information will be displayed on the lower half of the screen.

4. By clicking on the column headings, you can sort the data by:

- Creation Date

- Memo ICN Number

- Type of Memo

- User ID

- Original Payment ICN Number

- Investigation Case Number

5. To view the details of a memo, click on the Memo ICN Number to access the Memo Detail screen. Click the Back button on the browser tool bar to return to the Memo Summary screen.

6. To view the details of the real estate payment transaction that a memo is associated with, click on the Original Payment ICN number to access the Real Estate Payment Detail screen. Press the Back button on the browser tool bar to return to the Memo Summary screen.

Note:

· When an incoming memo is received from the Bank, a pop-up message will be displayed on the ScotiaConnect welcome page when a user logs on.

· New memos will be highlighted on the Memo Summary screen until they are viewed.