Reporting Help

Account Statements

This section allows you to create monthly reports of statements for your account, service charges, and interest, as well as monthly reports containing all of the cheque image statements from a statement cycle.

Account Statements are available after the end of an accounts Statement Cycle date, usually at the end of the month. Cheque Image Statements are available a few days after Account Statements.

In this help page, you’ll find:

· How to view available Account Statements and Cheque Image Statements

· How to create and download Account Statement Reports

· How to download Cheque Image Statement Reports

How to view available Account Statements and Cheque Image Statements

If you have 20 or fewer accounts:

1. From the Statement Month dropdown menu, select the month of the statements you need to view. The list will only contain the months for which statements are available.

2. Click View Statement to see a table listing the Account Statements and Cheque Image Statements that are available for the selected month.

If you have more than 20 accounts:

1. From the Statement Month dropdown menu, select the month of the statements you need to view. The list will only contain the months for which statements are available.

2. From the Accounts table, you can select one or multiple accounts to include in your statement report. To select one account, click on the account information (account number, currency, and account name). To select multiple accounts, hold down on the Ctrl or Cmd button as you click on the account information.

3. Once you have selected the accounts you need to include, click the Add button. This will move the selected accounts over to the right side of the table.

Note: You also have the option to click Add All to include all available accounts in the statement report. If you need to, you can click Remove or Remove all to exclude any accounts you initially selected.

4. When you have added all the accounts you need in the statement report to the right side of the table, click View Statements. Note: You also have the option to click Reset, which will clear all of your selections.

How to create and download Account Statement Reports

1. Remain on the Account Statements tab. You will see the following information for the available Account Statements:

· Account Number – the 12-digit account number (or 14 digits for Foreign Currency Account types (FCA)

· Account Name – the account name as designated during account setup

· Cycle Start Date – the date when the Account Statement begins

· Cycle End Date – the date when the Account Statement ends

· Last Downloaded – the most recent date and time that the Account Statement was exported

2. Select which details to include in this report by clicking on the checkboxes for Account, Service Charges, Interest, or All.

· Account Statement – this statement contains all the account transaction(s) for the cycle period.

· Service Charges – this statement contains the service charge information for the cycle period.

· Interest Statement – this statement contains the interest transaction information for the cycle period.

· All Statements – This check box is only available if more than one check box is available. This will check off all available statements in that row.

NOTE: N/A indicates that the corresponding section of a statement is not available. Also note that for Foreign Currency Account types (FCA), all statement types are provided in a single, combined file. As a result, the All Statements checkbox is selected by default and the other statement type choices are not available (and will be shown as N/A).

3. Once you have made the above selections, click Download. Each statement will be assembled into a single, combined file. If multiple account selections have been made, a single PDF file will be created to include each selected Account Statement. You will be able to view the single Account Statement file right away. Multiple Account Statement files will be sent to the Message Centre when you click Export All. If the selected Account Statement exceeds the file size threshold, it will be available later in the Message Centre.

How to create and download Cheque Image Statement Reports

1. Click onto the Cheque Image Statements tab. You will see the following information for the available Cheque Image Statements:

· Account Number – the 12-digit account number

· Account Name – the account name as designated during account setup

· Cycle Start Date – the date when the Cheque Image Statement begins

· Cycle End Date – the date when the Cheque Image Statement ends

Once you have made the above selections, click Download. If you have multiple accounts with Cheque Image Statements, you need to download statements one at a time. If the selected Cheque Statement exceeds the file size threshold, it will be available later in the Message Centre.

Advanced Account Details File Exports
Custom Account Details File Exports
Additional Help