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Integrated Payments Help

Manage Templates

This section allows you to create or import new recipients or search existing recipients to view, modify, copy, approve, delete and/or activate and deactivate templates.

Template Maintenance Functions

Depending on your access privileges, you can perform various template maintenance functions. Read below to learn more about how to:

You can also read further about template maintenance:

Search for existing templates

  1. From the Payments menu, go to Integrated Payments, then to Manage Templates.
  2. Use the Details section to search for the templates you would like to action. Enter information in fields to narrow down your search results by the following parameters:
    • Payment Type (All Payment Types; ACH, EFT, EDI; Wire)
    • Account
    • Template ID
    • Vendor Number
    • Recipient Name
    • Recipient ID
    • Template Status (All Statuses, Ready, Pending Approval, Inactive, On Hold, Repair)
    • Service Group
    • Payment/Cross Reference Number
    • Imported File Name
    • Date Last Used (Current Day, Prior Day, Current Week, Last Week, Last Month, Date Range)

    3. You can also choose to sort your search results in ascending or descending order based on the following parameters:

    • Template ID
    • Status
    • Service Group
    • Amount
    • Recipient
    • Vendor Number
    • Account
    • Payment Type
    • Date Last Used
  3. Click Search to view the Search Results table or click Reset to clear all of your search, filter, and/or sorting parameters.
  4. View the Search Results table. See more details for modifying recipients in the following section.

Modify existing templates

Once you have searched for and located the template(s) you would like to modify, view the search results.

How to modify templates in batches

Depending on your privileges, you can modify multiple templates at once:

  1. Click the checkbox next to the template(s) you would like to modify.
  2. Select an action from the dropdown menu at the bottom of the table (Approve, Delete, Activate, Deactivate, Modify Amount).
  3. Click Go.
  4. Review and confirm your changes.

Depending on your privileges, you can modify individual template details:

  1. Click the Template ID of the recipient whose details you need to modify.
  2. On the Template Details screen, select an action from the dropdown menu at the bottom of the screen. You can select from the following actions:
    • Copy
    • Deactivate
    • Delete
    • Modify
  3. Click Go.
  4. Review and confirm your changes.

Update template status

Templates can be in the following statuses:

  • Ready: Template is approved and ready for use.
  • Pending Approval (includes recipients of Entered status): Template has been created or modified and requires approval.
  • Failed: Template has failed due to incorrect bank information.
  • Disabled: Template has been deactivated
  • On Hold: Template with modified bank information requires acceptance or rejection.
  • Repair: Templates with PO Box variations are waiting to be fixed. To identify affected templates in Repair status, click the Pending templates with repairs link under the Action Items located at the top right side of the page.

Rules for template status:

  • Only Pending Approval templates can be approved.
  • Only Pending Approval or Ready templates can be deactivated.
  • Disabled templates can only be activated.
  • Deleted templates are not available for any action and are displayed until the next scheduled purge run.

How to update template status

Depending on your access privileges, you may be able to update the following statuses to selected templates:

  • Activate templates that are in Inactive status so they can be used.
  • Approve templates that are in Entered status so they can be approved.
  • Copy existing templates for use in a new payment.
  • Deactivate templates that are in Entered or Ready status so they can be assigned a Disabled status and prevent from further actions (until such point that the status is changed to Enabled).
  • Delete templates that are no longer of use. Past payments from deleted templates remain in transaction history.
  • Modify Amount allows users to change amounts on the selected templates.

Once you have chosen an action for a selected templates, click Go to execute the action.

Update Recipient Bank Information

  1. Find the Action Items section on the right side of the screen and click the Pending recipients with modified bank information link.
  2. Click on the checkbox next to individual recipient(s) or click on the Select All checkbox. Depending on your access privileges, you can update the following recipient statuses:
    • Accept the recipient’s New Bank Information to replace the Old Bank Information. The recipient details will be updated.
    • Reject the recipient’s New Bank Information. The system will retain the Old Bank Information and remove the New Bank Information. You will need to contact your recipient to obtain their new information and then update the recipient’s details on ScotiaConnect.

NOTE: Any recipients not changed will remain in On Hold status until their bank information is updated.

Feedback messages related to template maintenance

In the course of acting on selected templates, you may encounter the following feedback messages that direct you to further action:

  • Recipient Bank Information: If the bank information for any recipients displayed in search results has changed, a warning message displays at the top of the list. An icon displays beside the relevant Recipient ID numbers to indicate that the bank information needs to be updated so the recipients can be used in payments.
  • Recipient Address: If the address fields for any recipients displayed in search results contain a PO Box, an error message displays at the top of the list. An icon will be displayed beside each affected Recipient ID number to indicate that the address fields need to be updated so the recipients can be used in payments.

About importing template data

If you have access privileges, you can import data into a multi-recipient EFT payment template. If this option is not available, you will not be able to import templates.

About new recipients added through an import

  • New recipients are those that are imported with Recipient Name and Banking Information details that are new to your ScotiaConnect account. These new recipients will be added to your ScotiaConnect recipient list and given a unique, system-generated Recipient ID.
  • Any new recipients added by import will not be assigned to a service group.
  • If the new recipients remain unassigned to a service group, they can be accessed by all users of your ScotiaConnect account. Navigate to Modify Recipients to update new recipients’ service group assignments

About file content selection for importing

If you choose Standard Import (Based on file content):

  • All the Originator Details, including SD Agreement, Settlement Account, Service Group, Customer Short Name, Customer Long Name will be derived by the system based on the File Agreement ID in the Imported Template File.
  • All the Payment Details and Recipient Details will be mapped from the imported file to the corresponding template created.

If you choose Custom Import (Update input before import):

  • You can select the Originator Details, including Settlement Account, SD Agreement, Service Group, Agreement ID, Charge Back Account. Your selected details will be added to the template.
  • All the Payment Details and Recipient Details will be mapped from the imported file to the corresponding template created.

How to import EFT template data to multi-recipient templates

  1. From the Payments menu, go to Integrated Payments, then to Manage Templates.
  2. Click on the Import button, which can be found near the bottom of the screen.
  3. In the Import Templates modal window, select if you would like to import file content only (no revisions to the input) or file content and override input (allows you to modify the input before importing).
    • If you select Standard Import (Based on file content), browse to the file location and click Import .
    • If you select Custom Import (Update input before import), make the necessary updates, browse to the file location, and then click Import .
  4. You’ll receive a note in your Message Centre to let you know the status of your import.

Report export information

Once you have refined your search results, you can download the results as a report. Before exporting, select the following settings:

  • Export Format types are comma separated value (.csv), Excel (.xls), fixed length text (.txt), and tab separated text (.tst).
  • Include Headings allows you to view column headings in reports.
  • Date Format allows you to select how the date will display in your reports. The default display is mm/dd/yyyy or you can choose a short date or long date format.

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