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Integrated Payments Help

Manage Templates

This section allows you to create new templates or search existing templates to view, modify, copy, approve, delete and/or activate/deactivate templates.

Creating a new template

This page allows you to create a new template for integrated payments (ACH, EFT, EDI, Wires). Depending on the type of payment you choose, the template displays a set of fields. Required fields are marked with an asterisk *; all other fields are optional.

In this help page, you’ll find:

How to create a new payment template for a single recipient

  1. From the Payments menu, go to Integrated Payments, then to Manage Templates.
  2. Click the Create Template button.
  3. Select the payment type (ACH, EFT, EDI, Wire).
  4. Complete all required fields (noted with *) for your selected payment type. More details about the fields for each payment type can be found below.
  5. When you’ve finished entering all of the required information, click Continue. Click Cancel to exit without saving your changes.
  6. Review the details of the payment template you’ve created.
  7. Click Save to save the information. If you’d like to make any changes, click Modify. Click Cancel to exit the without saving your changes.
  8. If you click Save and have left any required fields blank or if you have entered invalid information, you will see error messaging telling you what to do next.

How to create a new payment template for multiple recipients

Select customers have access to create EFT payment templates to be sent to multiple recipients.

  1. From the Payments menu, go to Integrated Payments, then to Manage Templates.
  2. Click the Create Template button.
  3. Select EFT as the payment type from the dropdown menu.
  4. Complete all required fields (noted with *) for your selected payment type. More details about the fields for each payment type can be found below.
  5. Review the details of the template you’ve just created.
  6. Click Save to save the information. If you’d like to make any changes, click Modify. To exit the template creation process without saving your changes, click Cancel.
  7. If you click Save and have left any required fields blank or if you have entered invalid information, you will see error messaging telling you what to do next. NOTE: A multi-recipient template can only be saved if it has at least one enabled recipient with status of Ready.

At the bottom of the screen, you will see an interactive list module labelled Payment Information for Recipient(s). From this interactive list module, you can add, delete, enable, or disable specific recipients to create an EFT payment template to send to multiple recipients.

Add recipients

You have two ways to add recipients to the multi-recipient template:

Add existing recipients through auto-fill

  1. Find the empty field with the prompt “Enter recipient name”.
  2. Begin typing the recipient name and ScotiaConnect will fetch the list of existing recipients that have status of Ready and Entered.
  3. Select the correct recipient.

Add new or existing recipients through add and search

  1. Click the Add Recipient button.
  2. A modal window will open. Choose if you will add an existing recipient to the template or a completely new recipient.
    • For an existing recipient, use the search fields to find the recipient by ID, recipient name, vendor number, country, and/or province/state. Click Search to view results. Click the checkboxes next to the existing recipients you want to add to your template. Click Add Recipient.
    • To add a new recipient, fill in the required fields (*) in the New Recipient form and click Add Recipient.

Delete recipients

  1. Click on the checkbox next to the recipient Name (ID) that you would like to delete from the multi-recipient template.
  2. Select the Delete action from the dropdown menu at the bottom of the grid.
  3. Click the Go button.

Enable/disable recipients

To enable or disable a recipient, use the toggle switch on the far right side of the table row that corresponds to the recipient. When the toggle is set to green, the recipient is enabled. When the toggle is set to grey, the recipient is disabled. 

Set a shared due date for recipients

  • Click the checkboxes next to the recipients in the template for which you would like to set a shared due date.
  • Select the Same Due Date action from the dropdown menu at the bottom of the grid.
  • Click the Go button.

Information fields for each payment template

Below we describe the information fields to be completed for the 4 available types of integrated payment templates:

ACH payments

Template Information

  • Template ID is a unique identifier required for each template (max. 30 alphanumeric characters).
  • Expiry Date is an option that creates an end date for use of a template. Must use the mm/dd/yyyy format.
  • Pre-Approved Amount is optional. This amount must be lower than the selected Service Group’s maximum for receivable/payable payment tier approval based on the selected Debit or Credit Type, Service Group, and Payment Type. Entering $0.00 allows you to enter different payment amounts when using the template.
  • Template Description can include letters and/or numbers but must not exceed 35 characters.

Payment Details

  • Amount can be entered in $9,999.99; 9,999.99; or 9999.99 formats.
  • Payment Currency designates in which currency the payment originates.
  • Date can be entered either directly or use the calendar widget (click on the calendar icon beside the ‘Due Date’ field).
  • Debit/Credit allows you to note whether this payment is a debit or credit.
  • Transaction Type Code classifies the transaction to a specific type (annuity, business/commercial, deposit, loan, miscellaneous, mortgage, pension, rent/lease, salary/payroll, tax).
  • SEC Code is a standard class entry code designation for IATs (International ACH transactions).
  • Payment/Cross Reference Number is an identifier for the payment that can be 1-30 alpha-numeric characters.

Originator Details

  • Settlement Account must be selected from the available accounts in the dropdown list.
  • Service Group is a grouping of recipients that allows you to more easily manage payments approvals, adjust approval limits, and customize templates and more. Choosing a service group restricts access for which recipients can be used when you create templates and payment.
    • Once assigned, a recipient cannot be moved to another service group or “unassigned”.
    • A recipient can only be assigned to one service group.
    • If the Service Group field for a recipient is left blank, the recipient can be accessed by all users to create templates and payments.
    • A recipient can be added to a template if the recipient is either unassigned to a service group or assigned to the service group selected for the template. You can search for a recipient using the search criteria Service Group. You can also choose to view the recipients that are currently unassigned to a service group.
  • Agreement ID is a dropdown list that displays the available agreement options based on your access privileges.
  • Currency, Institution, Transit, and Originator Address will be auto-populated based on selections made for the type of payment being created. For ACH payments, the ODFI (Originating Depository Financial Institution) and Return Institution Transit fields will also auto-populate.
  • Originator Address is auto-populated based on selections made for this type of payment.
  • Chargeback details designates where any un-postable items will be returned. Payments may be returned for various reasons, such as if an account has been closed or if there are non-sufficient funds, or an incorrect account number has been input. Scotiabank must charge these payments back to the account you have specified.
  • Return Institution Transit will auto-populate based on your selection in the Settlement Account.

Recipient Details

You can create a template using an existing Recipient’s details or you can create a new Recipient by entering their information into the template. If you choose to use the recipients from your Recipient List to create a template, you can access recipients:

  • Assigned to the service group selected for the template and whose access is not restricted to any other service group
  • Recipient ID is your identification for the recipient. It can be alpha-numeric and must not exceed 30 characters.
  • Recipient Name can contain a maximum of 30 alpha-numeric characters. Recipient Name2 is optional and can contain 35 characters.
  • Vendor Number can contain a maximum of 30 numeric characters. Different recipients cannot share the same vendor number.
  • Recipient Address for ACH payments includes the following fields:
    • Recipient Address can contain a maximum of 35 alpha-numeric characters.
    • City can contain a minimum of 2 and a maximum of 30 alpha-numeric characters.
    • Country allows you to select the appropriate country for the payment type from a dropdown list. ACH payments can be sent to either Canada or United States.
    • Postal/Zip Code can contain a minimum of 3 and a maximum of 15 alpha-numeric characters.
    • Province/ State must be selected for your payment.
  • Add to Recipient List allows you to create a new Recipient by saving the Recipient information you have entered for future payments, without having to re-enter it again.

Recipient Bank Information

  • Recipient Bank allows you to select ABA Number from a dropdown menu in order to send ACH payments to this recipient.
  • ABA Number is the 9-digit routing transit code of the recipient bank.
  • Account Number is the number of the recipient account or payment destination account at the RDFI (Receiving Depository Financial Institution). To reduce the risk of error and delay, ScotiaConnect will instantly validate the account routing information before you click Submit.
  • Account Type must be selected (Savings or Checking). NOTE: Existing recipients of ACH payments (and recipients that have been added to ScotiaConnect from an import file) have a default Account Type set to Checking-DA. View recipient details to modify this setting. Recipient Account Numbers for ACH Payments can have only digits with spaces/hyphens

Optional Payment Information (will accompany payment)

Some payment types allow you to enter additional information as part of the payment. Information entered in the sections listed below is sent along with the other payment information. The fields available vary with each payment type.

  • Addendum One can be a maximum of 140 characters.
  • Addendum Two can be a maximum of 140 characters.

Customer Use Only (will not accompany payment)

Information entered in these fields is saved along with the rest of the payment information and can be viewed in the Payment History of the payment. The fields are similar for all payment types.

  • Internal Memo can be up to 140 alpha-numeric characters.
  • Recipient Name can be up to 30 alpha-numeric characters.
  • Phone Number can be up to 20 numeric characters.
  • Recipient Email can be up to 64 characters.
  • Fax Number can be up to 20 numeric characters

Remittance Details

Additional information can be sent along with the payment information for ACH, EDI and EFT payments – this information is called Remittance Information or a Remittance Advice. To add Remittance Information to a payment click on the Yes button in the Attach Remittance Advice field. The following fields will display:

  • Advice Delivery Method is your choice of how you would like the remittance details sent. You can choose between email, fax, or mail.
  • Email Address(es) can be entered if email is the selected delivery method. Multiple emails addresses may be entered as long they are separated by a semi-colon and are no more than 500 characters.
  • Email Subject Line can be entered if email is the selected delivery method. Enter a maximum of 100 characters.
  • Fax Number can be entered if fax is the selected delivery method. Enter a maximum of 20 characters for each fax number. Multiple fax numbers may be entered as long they are separated by semi-colon and are no more than 200 characters.
  • Fax Subject Line can be entered if fax is the selected delivery method. Enter a maximum of 100 characters.

EFT payments

Template Information

  • Template ID is a unique identifier required for each template (max. 30 alphanumeric characters).
  • Expiry Date is an option that creates an end date for use of a template. Must use the mm/dd/yyyy format.
  • Pre-Approved Amount is optional. This amount must be lower than the selected Service Group’s maximum for receivable/payable payment tier approval based on the selected Debit or Credit Type, Service Group, and Payment Type. Entering $0.00 allows you to enter different payment amounts when using the template.
  • Template Description can include letters and/or numbers but must not exceed 35 characters.

Payment Details

  • Amount can be entered in $9,999.99; 9,999.99; or 9999.99 formats.
  • Payment Currency designates in which currency the payment originates.
  • Date can be entered either directly or use the calendar widget (click on the calendar icon beside the ‘Due Date’ field).
  • Debit/Credit allows you to note whether this payment is a debit or credit.
  • Payment/Cross Reference Number is an identifier for the payment that can be 1-30 alpha-numeric characters.
  • CPA Code is a Canadian Payment Association 3-digit code that is used to identify various types of EFT payments. You may enter an optional CPA Code or use the CPA Code Search function to find the correct code for the payment you are creating.

Originator Details

  • Settlement Account must be selected from the available accounts in the dropdown list.
  • Service Group is a grouping of recipients that allows you to more easily manage payments approvals, adjust approval limits, and customize templates and more. Choosing a service group restricts access for which recipients can be used when you create templates and payment.
    • Once assigned, a recipient cannot be moved to another service group or “unassigned”.
    • A recipient can only be assigned to one service group.
    • If the Service Group field for a recipient is left blank, the recipient can be accessed by all users to create templates and payments.
    • A recipient can be added to a template if the recipient is either unassigned to a service group or assigned to the service group selected for the template. You can search for a recipient using the search criteria Service Group. You can also choose to view the recipients that are currently unassigned to a service group.
  • Agreement ID is a dropdown list that displays the available agreement options based on your access privileges.
  • Currency, Institution, Transit fields will be auto-populated based on selections made for the type of payment being created.
  • Long Name is by default the first 30 characters of the SD Agreement name. You can modify it, but you must not exceed 30 characters.
  • Short Name is by default, is the first 15 characters of the SD Agreement name. You can modify it, but you must not exceed 15 characters.
  • Originator Address will be auto-populated based on selections made for the type of payment being created.
  • Chargeback details designates where any un-postable items will be returned. Payments may be returned for various reasons, such as if an account has been closed or if there are non-sufficient funds, or an incorrect account number has been input. Scotiabank must charge these payments back to the account you have specified. The Chargeback Institution field will auto-populate based on your selection in the Agreement ID. The Chargeback Transit, Chargeback Currency and Chargeback Account fields are also auto-populated but can be edited.

Recipient Details

You can create a template using an existing Recipient’s details or you can create a new Recipient by entering their information into the template. If you choose to use the recipients from your Recipient List to create a template, you can access recipients:

  • Assigned to the service group selected for the template and whose access is not restricted to any other service group
  • Recipient ID is your identification for the recipient. It can be alpha-numeric and must not exceed 30 characters.
  • Recipient Name can contain a maximum of 30 alpha-numeric characters. Recipient Name2 is optional and can contain 35 characters.
  • Vendor Number is the number you assign for the vendor of the payments to be made from this template, however different recipients cannot have the same vendor number. You may enter a maximum of 30 numeric characters.
  • Recipient Address for EFT payments includes the following fields:
    • Address 1 is an optional field (max. 35 alpha-numeric characters)
    • Address 2 is an optional field (max. 35 alpha-numeric characters).
    • City is an optional field (2-30 alpha-numeric characters).
    • Province/State is an optional field
    • Country is a required field. EFT payments can be sent to Canada and United States.
    • Postal/Zip Code is a required field (3-15 alpha-numeric characters).
  • Add to Recipient List allows you to create a new Recipient by saving the Recipient information you have entered for future payments, without having to re-enter it again.

Recipient Bank Information

  • Recipient Institution can be selected from a list of available Canadian Financial Institutions.
  • Account Number is the number of the recipient account or payment destination account at the RDFI (Receiving Depository Financial Institution). To reduce the risk of error and delay, ScotiaConnect will instantly validate the account routing information before you click Submit. Recipient Account Numbers for EFT Payments can have only digits with spaces/hyphens. For the 12-digit accounts with Canadian FIs, hyphens and spaces should be removed.
  • Recipient Transit is a 5-digit transit number of the payment receiving account.

Optional Payment Information (will accompany payment)

  • Sundry Information can include additional information about the payment up to a maximum of 15 characters.

Customer Use Only (will not accompany payment)

Information entered in these fields is saved along with the rest of the payment information and can be viewed in the Payment History of the payment. The fields are similar for all payment types.

  • Internal Memo can be up to 140 alpha-numeric characters.
  • Recipient Name can be up to 30 alpha-numeric characters.
  • Phone Number can be up to 20 numeric characters.
  • Recipient Email can be up to 64 characters.
  • Fax Number can be up to 20 numeric characters

Remittance Details

Additional information can be sent along with the payment information for ACH, EDI and EFT payments – this information is called Remittance Information or a Remittance Advice. To add Remittance Information to a payment click on the Yes button in the Attach Remittance Advice field. NOTE: Select customers using multi-recipient payment templates will not have access to remittance details. The following fields will display:

  • Advice Delivery Method is your choice of how you would like the remittance details sent. You can choose between email, fax, or mail.
  • Email Address(es) can be entered if email is the selected delivery method. Multiple emails addresses may be entered as long they are separated by a semi-colon and are no more than 500 characters.
  • Email Subject Line can be entered if email is the selected delivery method. Enter a maximum of 100 characters.
  • Fax Number can be entered if fax is the selected delivery method. Enter a maximum of 20 characters for each fax number. Multiple fax numbers may be entered as long they are separated by semi-colon and are no more than 200 characters.
  • Fax Subject Line can be entered if fax is the selected delivery method. Enter a maximum of 100 characters.

EDI payments

Template Information

  • Template ID is a unique identifier required for each template (max. 30 alphanumeric characters).
  • Expiry Date is an option that creates an end date for use of a template. Must use the mm/dd/yyyy format.
  • Pre-Approved Amount is optional. This amount must be lower than the selected Service Group’s maximum for receivable/payable payment tier approval based on the selected Debit or Credit Type, Service Group, and Payment Type. Entering $0.00 allows you to enter different payment amounts when using the template.
  • Template Description can include letters and/or numbers but must not exceed 35 characters.

Payment Details

  • Amount can be entered in $9,999.99; 9,999.99; or 9999.99 formats.
  • Payment Currency designates in which currency the payment originates.
  • Date can be entered either directly or use the calendar widget (click on the calendar icon beside the ‘Due Date’ field).
  • Debit/Credit allows you to note whether this payment is a debit or credit.
  • Payment/Cross Reference Number is an identifier for the payment that can be 1-30 alpha-numeric characters.
  • Transaction Type Code classifies the transaction to a specific type (annuity, business/commercial, deposit, loan, miscellaneous, mortgage, pension, rent/lease, salary/payroll, tax).
  • Invoice Details can be included in the payment.

Originator Details

  • Settlement Account must be selected from the available accounts in the dropdown list.
  • Agreement ID is a dropdown list that displays the available agreement options based on your access privileges.
  • Service Group is a grouping of recipients that allows you to more easily manage payments approvals, adjust approval limits, and customize templates and more. Choosing a service group restricts access for which recipients can be used when you create templates and payment.
    • Once assigned, a recipient cannot be moved to another service group or “unassigned”.
    • A recipient can only be assigned to one service group.
    • If the Service Group field for a recipient is left blank, the recipient can be accessed by all users to create templates and payments.
    • A recipient can be added to a template if the recipient is either unassigned to a service group or assigned to the service group selected for the template. You can search for a recipient using the search criteria Service Group. You can also choose to view the recipients that are currently unassigned to a service group.
  • Currency, Institution, Transit fields will be auto-populated based on selections made for the type of payment being created.
  • Originator Name 1 by default is the first 35 characters of the EDI Agreement name. You can modify it, but you must not exceed 35 characters. Originator Name 2 field allows you to add an additional 35 characters to the name if necessary.
  • Originator Address is auto-populated based on selections made for this type of payment.
  • Chargeback details explain where any un-postable items will be returned. Payments may be returned for various reasons, such as if an account has been closed or if there are non-sufficient funds, or an incorrect account number has been input. Scotiabank must charge these payments back to the account you have specified.
    • The Chargeback Institution/Transit/Account is auto-populated based on other selections you make for this payment type.
    • The Chargeback Institution field will auto-populate based on your selection in the Agreement ID.
    • The Chargeback Transit, Chargeback Currency and Chargeback Account fields are also auto-populated but can be edited.

Recipient Details

You can create a template using an existing Recipient’s details or you can create a new Recipient by entering their information into the template. If you choose to use the recipients from your Recipient List to create a template, you can access recipients:

  • Assigned to the service group selected for the template and whose access is not restricted to any other service group
  • Recipient ID is your identification for the recipient. It can be alpha-numeric and must not exceed 30 characters.
  • Recipient Name can contain a maximum of 30 alpha-numeric characters. Recipient Name2 is optional and can contain 35 characters.
  • Vendor Number is the number you assign for the vendor of the payments to be made from this template, however different recipients cannot have the same vendor number. You may enter a maximum of 30 numeric characters.
  • Recipient Address for EDI payments includes the following fields:
    • Address 1 is an optional field (max. 35 alpha-numeric characters)
    • Address 2 is an optional field (max. 35 alpha-numeric characters).
    • City is an optional field (2-30 alpha-numeric characters).
    • Province/State is an optional field
    • Country is a required field. EFT payments can be sent to Canada and United States.
    • Postal/Zip Code is a required field (3-15 alpha-numeric characters).
  • Add to Recipient List allows you to create a new Recipient by saving the Recipient information you have entered for future payments, without having to re-enter it again.

Recipient Bank Information

  • Recipient Institution can be selected from a list of available Canadian Financial Institutions.
  • Account Number is the number of the recipient account or payment destination account at the RDFI (Receiving Depository Financial Institution). To reduce the risk of error and delay, ScotiaConnect will instantly validate the account routing information before you click Submit. Recipient Account Numbers for EFT Payments can have only digits with spaces/hyphens. For the 12-digit accounts with Canadian FIs, hyphens and spaces should be removed.
  • Recipient Transit is a 5-digit transit number of the payment receiving account.

Customer Use Only (will not accompany payment)

Information entered in these fields is saved along with the rest of the payment information and can be viewed in the Payment History of the payment. The fields are similar for all payment types.

  • Internal Memo can be up to 140 alpha-numeric characters.
  • Recipient Name can be up to 30 alpha-numeric characters.
  • Phone Number can be up to 20 numeric characters.
  • Recipient Email can be up to 64 characters.
  • Fax Number can be up to 20 numeric characters

Remittance Details

Additional information can be sent along with the payment information for ACH, EDI and EFT payments – this information is called Remittance Information or a Remittance Advice. To add Remittance Information to a payment click on the Yes button in the Attach Remittance Advice field. NOTE: Select customers using multi-recipient payment templates will not have access to remittance details. The following fields will display:

  • Advice Delivery Method is your choice of how you would like the remittance details sent. You can choose between email, fax, or mail.
  • Email Address(es) can be entered if email is the selected delivery method. Multiple emails addresses may be entered as long they are separated by a semi-colon and are no more than 500 characters.
  • Email Subject Line can be entered if email is the selected delivery method. Enter a maximum of 100 characters.
  • Fax Number can be entered if fax is the selected delivery method. Enter a maximum of 20 characters for each fax number. Multiple fax numbers may be entered as long they are separated by semi-colon and are no more than 200 characters.
  • Fax Subject Line can be entered if fax is the selected delivery method. Enter a maximum of 100 characters.

Wire payments

Template Information

  • Template ID is a unique identifier required for each template (max. 30 alphanumeric characters).
  • Expiry Date is an option that creates an end date for use of a template. Must use the mm/dd/yyyy format.
  • Pre-Approved Amount is optional. This amount must be lower than the selected Service Group’s maximum for receivable/payable payment tier approval based on the selected Debit or Credit Type, Service Group, and Payment Type. Entering $0.00 allows you to enter different payment amounts when using the template.
  • Template Description can include letters and/or numbers but must not exceed 35 characters.

Payment Details

  • Amount can be entered in $9,999.99; 9,999.99; or 9999.99 formats.
  • Payment Currency designates in which currency the payment originates.
  • Value Date is the date on which the funds for the payment become available to the recipient.
  • Priority Handling can be selected.

Originator Details

  • Debit Account must be selected from the available accounts in the dropdown list.
  • Service Group is a grouping of recipients that allows you to more easily manage payments approvals, adjust approval limits, and customize templates and more. Choosing a service group restricts access for which recipients can be used when you create templates and payment.
    • Once assigned, a recipient cannot be moved to another service group or “unassigned”.
    • A recipient can only be assigned to one service group.
    • If the Service Group field for a recipient is left blank, the recipient can be accessed by all users to create templates and payments.
    • A recipient can be added to a template if the recipient is either unassigned to a service group or assigned to the service group selected for the template. You can search for a recipient using the search criteria Service Group. You can also choose to view the recipients that are currently unassigned to a service group.
  • Currency will be auto-populated based on your earlier selection of currency in the Payment Details section of the template.
  • Originator Name can be entered up to a maximum of 35 characters.
  • Originator Address will be auto-populated based on your Service Group selection.

Recipient Details

You can create a template using an existing Recipient’s details or you can create a new Recipient by entering their information into the template. If you choose to use the recipients from your Recipient List to create a template, you can access recipients:

  • Assigned to the service group selected for the template and whose access is not restricted to any other service group
  • Recipient ID is your identification for the recipient. It can be alpha-numeric and must not exceed 30 characters.
  • Recipient Name can contain a maximum of 35 alpha-numeric characters. If the recipient name is longer than 35 characters, please include the full name in the “Address” field.
  • Vendor Number is the number you assign for the vendor of the payments to be made from this template, however different recipients cannot have the same vendor number. You may enter a maximum of 30 numeric characters.
  • Recipient Address fields for Wire payments (Address 1, Address 2, City, Postal/Zip Code) must contain complete physical street address information. Post Office Box or P.O. Box information is not accepted as the wire payment maybe delayed or rejected depending on the intermediary or beneficiary bank policies.
    • These fields cannot be left blank or contain:
      • A variation of “Not Applicable”, “N/A”
      • A P.O. Box or variation of P.O. Box.
      • Special characters / - ? : ( ) . , ‘ + { } are not allowed unless part of a legal street address
    • City can contain a minimum of 2 and a maximum of 30 alpha-numeric characters.
    • Country select the appropriate country for the payment type. Wire payments can be sent to many countries globally.
    • Postal/Zip Code can contain a minimum of 3 and a maximum of 15 alpha-numeric characters. This field is optional.
    • Province/ State must be entered.
  • Add to Recipient List allows you to create a new Recipient by saving the Recipient information you have entered for future payments, without having to re-enter it again.

Recipient Bank Information

  • Bank Country can be selected from the list of the available countries.
  • Account Number must be entered without spaces.
    • If the Recipient bank country requires IBAN (International Bank Account Number) as a mandatory field, the ‘IBAN‘ check box will be defaulted to being selected. Please enter the IBAN without spaces in the appropriate field.
    • If the Recipient bank country is IBAN optional, please select the IBAN checkbox to enter the IBAN number.
  • Recipient Bank this field allows you to change the addressing information you provide for your payment. Depending on your selection the Recipient Bank fields displayed change.
    • Bank/Transit: changes the display to show the Recipient Institution and Recipient Transit fields. This selection is only available if the receiving Bank is in Canada. If you select this option choose the Recipient Institution then enter the Recipient Transit number – or use the Bank Search to find the Institution/Transit.
    • SWIFT/BIC: changes the display to show the SWIFT/BIC fields.
    • Bank Search: this button displays for all Recipient Bank options and allows you to perform searches for Banks around the world. (See Bank Search help for more information)
  • Bank Details: is auto-populated with the information entered or selected from the other Recipient Bank fields.

Optional Payment Information (will accompany payment)

Information entered in the sections listed below is sent along with the other payment information. The fields available vary with each payment type.

  • Information to Recipient: information entered in this field will be included with the payment and can contain transaction details intended for the final beneficiary such as an invoice number. Users can enter up to 140-character entry or 3 lines of 35 characters.
  • Bank to Bank Information: information entered in this field will result in your wire payment being stopped by our Wire Processing department to review the information, which may result in the payment not arriving to the Beneficiary on time. To eliminate delays in your Wire payment leave this field blank.

Customer Use Only (will not accompany payment)

All payment types allow you to enter additional information as part of the payment however this information is NOT sent along with the other payment information. Information entered in these fields is saved along with the rest of the payment information and can be viewed in the Payment History of the payment. The fields are similar for all payment types.

  • Internal Memo enter up to 140 alpha-numeric characters.
  • Recipient Name enter up to 30 alpha-numeric characters.
  • Phone Number enter up to 20 numeric characters.
  • Recipient Email enter up to 64 characters.
  • Fax Number enter up to 20 numeric characters.

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